Contact Us
Need a hand? The team at Motherland casino is here to help you out with any questions or issues you might run into. We’ve got a couple of ways you can get in touch with our customer support crew. Whether it’s a quick query or something more detailed, we aim to get you sorted as soon as possible. Before reaching out, you might want to review the Motherland privacy policy for details on how we handle your information.
Live Chat
For the quickest answers, our Live Chat is your best bet. It’s available 24 hours a day, 7 days a week, so there’s always someone on standby to assist you. Just click the chat icon on the site, and you’ll typically be connected to one of our support agents straight away. This is perfect for sorting out urgent matters like deposit issues or bonus questions.
Email Support
If your query isn’t urgent or you need to send us documents, you can drop us an email at support@motherland-casino-au.com. We keep a close eye on our inbox and aim to reply within a few business hours. To help us solve your problem faster, please include your username and a clear description of the issue in your message.
What to Include in Your Message
To get your issues sorted quicker, it helps to have the right information ready when you contact us. Try to include the following:
- Your account username.
- A clear and concise description of the problem.
- If it’s about a specific game, mention the game’s name.
- For payment queries, include the transaction date and amount, but never your full card details.
- Any screenshots of error messages you’ve received can also be really helpful.